Payment of the Water Bill, with or without arrears, can be made on the NWD Administrative Building or through alternative payment options for customers’ convenience. Customers who have not paid their water bills for two (2) months shall be grounds for disconnection of their water service from NWD.

Office or Division:		Finance and Commercial Division
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen G2B – Government to Business G2G – Government to Government
Who may Avail:		All Active NWD Concessionaires
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Notice of Billing (Optional)				Delivered to Concessionaire’s Residence
CLIENTS STEP	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Secure a Queue Number	1. Issues a Queue Number		none		1 minute	Security Guard
2. Wait for the number to be called	2. Calls the queued number and the same was displayed on the TV screen		none		1 minute (excluding while waiting on queue)	Designated Cashier
3. Present the Notice of Billing or state the registered customer name	3. Verify the customers’ record and access the amount due		none		10 minutes	Designated Cashier
4. Applicant will pay the corresponding amount including any surcharges or arrears; if any	4. Cashier will accept the payment and issue an Official Receipt		Total Amount Due		5 minutes	Designated Cashier
TOTAL:			Total Amount Due		17 minutes

Note: 20% surcharge shall be collected for water bills paid after the due date

TABLE A: WATER RATES PER CLASSIFICATION

CLASSIFICATION	Meter Size	MINIMUM (0-10 m3)	PER CUBIC METER
			11-20 m3	21-30 m3	31-40 m3	41> m3
RESIDENTIAL	½”	220.00	22.55	23.85	25.70	28.30
	¾”	352.00	22.55	23.85	25.70	28.30
COMMERCIAL/ INDUSTRIAL	½”	440.00	45.10	47.70	51.40	56.60
	¾”	704.00	45.10	47.70	51.40	56.60
COMMERCIAL A	½”	385.00	39.45	41.70	44.95	49.50
	¾”	616.00	39.45	41.70	44.95	49.50
COMMERCIAL B	½”	330.00	33.80	35.75	38.55	42.45
	¾”	616.00	33.80	35.75	38.55	42.45
COMMERCIAL C	½”	275.00	28.15	29.80	32.10	35.35
	¾”	440.00	28.15	29.80	32.10	35.35
GOVERNMENT	½”	220.00	22.55	23.85	25.70	28.30
	¾”	352.00	22.55	23.85	25.70	28.30
BULK	¾”	1,056.00	67.65	71.55	77.10	84.90
	1”	2,112.00	67.65	71.55	77.10	84.90

TABLE B: AUTHORIZED ALTERNATIVE PAYMENT OPTIONS

Collection Offices	Location	Schedule of Availability of Service
1. Cebuana Lhuillier	Cebuana Lhuillier Branches Nationwide	Store Hours
2. USSC	All USSC Stores Nationwide	Store Hours
3. Palawan Express	all Palawan Express Branches Nationwide	Store Hours
4. Banks	Land Bank of the Philippines – thru Landbank Link-Biz-Portal	Online – 24/7
5. Online Payment Partners	GCash, PalawanPay	Online – 24/7