Active Concessionaires can opt for a temporary disconnection of their Water Meter Service from NWD.

Office or Division:		Finance and Commercial Division
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen G2B – Government to Business G2G – Government to Government
Who may Avail:		All Active NWD Concessionaires
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Notice of Billing (Optional)				Delivered to Concessionaire’s Residence
CLIENTS STEP	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Client will request for Temporary Disconnection of Water Service	1.PACD Representative will prepare documentation and will generate a service request		none		10 minutes	Public Assistance and Complaint Desk Representative
2. Client will pay the Temporary Close Fee (TCF) and unsettled balance	2.Cashier will receive the payment and issue an official receipt		Php 100.00 + Unsettled Balance		10 minutes	Cashier
3. Client will acknowledge that the water service connection was temporarily disconnected	3. Will install a Meter Seal or a Safety Lock on the Angle Valve		none		Two (2) hours after processing the payment	Engineering, Construction, Production and Water Quality Division
TOTAL:			Php 100.00 + Unsettled Balance		Two (2) Hours and Twenty (20) minutes after processing the payment